Privacy Policy

Jape Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information provided to us through our website, communications, services, promotions and business activities.

What is personal information?

Personal information is information that identifies you or could reasonably identify you. This may include your name, address, phone number, email address, occupation, date of birth, government identification details and other information you provide to us.

What personal information do we collect?

We may collect personal information including:

  • your name, mailing or street address, email address and phone number
  • your age, date of birth, occupation or job title
  • government identification details where required
  • information you provide through our website, service centre, surveys, promotions, enquiries, complaints or visits by our representatives
  • information collected when you interact with our website or online channels


How do we collect personal information?

We usually collect personal information directly from you. This may occur when you:

  • access or use our website
  • contact us by phone, email, letter or fax
  • speak with our representatives
  • enter into a contract with us
  • enter a competition or promotion
  • request information or marketing material
  • complete a survey, provide feedback or make a complaint

Cookies

Our website may use cookies to recognise your device, understand website activity and improve our online services. Cookies help us measure traffic patterns, website use and user behaviour in aggregate.

You can adjust your browser settings to refuse cookies. However, some website features may not function properly if cookies are disabled.

Why do we collect, use and disclose personal information?

We collect, hold, use and disclose personal information to:

  • provide products, services and information to you
  • respond to enquiries, feedback and complaints
  • send communications you have requested
  • improve our website, services and customer experience
  • conduct business, administration, planning, marketing, research and quality control activities
  • work with our related entities, contractors, service providers and business partners
  • update our records and keep contact details current
  • comply with legal, regulatory or government requirements


We will not sell, rent or share your personal information except as described in this Privacy Policy or where permitted by law.

What happens if you do not provide personal information?

If you choose not to provide personal information, we may not be able to:

  • provide the products, services or information you request
  • respond properly to your enquiry or complaint
  • tailor our website or services to your preferences
  • provide you with relevant updates, offers or marketing communications


Who may we disclose personal information to?

We may disclose your personal information to:

  • our employees, related entities, contractors and service providers
  • website, IT, administration, mailing, payment, data entry and professional service providers
  • suppliers and third parties we work with for business, marketing or operational purposes
  • organisations where you have provided consent
  • government, regulatory or legal authorities where required by law


Direct marketing

We may send you marketing communications about products, services, promotions or updates we believe may be of interest to you. These communications may be sent by email, SMS, mail, fax or other permitted channels.

You may opt out of marketing communications at any time by using the unsubscribe or opt out link in the communication or by contacting us directly.

Accessing and correcting your personal information

You may request access to the personal information we hold about you by contacting us.

If you believe the personal information we hold is incorrect, incomplete or out of date, you may ask us to correct it. We will consider your request and take reasonable steps to update the information where appropriate.

In some circumstances, we may be unable to provide access to certain information, such as where doing so would affect the privacy of others or breach confidentiality. If this occurs, we will explain the reason where possible.

Privacy complaints

If you believe your privacy has been breached, please contact us using the details below and provide information about your concern.

We will treat your complaint confidentially, investigate the matter and respond within a reasonable time.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, our website is connected to the internet and online communications may not always be secure. Any information you send to us online is provided at your own risk.

Links to other websites

Our website may contain links to third party websites. Jape Group is not responsible for the privacy practices, policies or content of those websites. You should review the privacy policy of any third party website you visit.

Contact us

For questions, concerns or feedback about this Privacy Policy or the way we handle personal information, please contact:

Jape Group Marketing
356 to 366 Bagot Road
Millner NT 0810 Australia

PO Box 1378
Nightcliff NT 0814

Phone: +61 8 8923 1130
Email: enquiry@jape.com.au